REAL, FRUGAL, HEALTHY, and FUN!!!
My Vitamix had to go to the repair shop. I thought I’d share the process for other Vitamix owners.
It’s always a sad day when someone gets a boo boo. It’s also a sad day when your all-time favorite, small kitchen appliance gets a boo boo. I was devastated when this happened. I still am. I think I will be devastated right until my Vitamix is returned to me with a clean bill of health from the wonderful Vitamix repair doctors. I think it’s going to need a container transplant. I’m no expert, but I don’t think this container is repairable.
The blade had gotten loose. Don’t get me wrong, these machines are hardcore! My poor Vitamix takes such a beating from me. I use it so much! I use it anywhere from 1 to 5 times a day! I’m not even exaggerating! It’s great for mixing, blending, chopping, and flouring. It’s my go-to for everything. I eat a very whole foods, plant-based, paleoish diet. I make almost everything using my Vitamix. I never wanted to imagine my life without it, but here I am living it. Ugh! Not fun!
Anyway, when the blade got loose, I tried to tighten it. Apparently, I did not do it well. While blending up a protein shake one day, my Vitamix became exceptionally loud, and then, there was protein shake everywhere. Initially, I didn’t know what had happened. In fact, I was confused as to the mess because the lid was still on. Then, I opened it up. It was basically empty, but I saw the giant hole. I couldn’t believe it! I immediately flipped it around and stared at it.
I immediately called Vitamix in a state of panic. I had to get this fixed no matter what. It’s been years since I’d bought my Vitamix. I couldn’t remember how the warranty worked. I googled Vitamix and went to their “Contact Us” page. I called the number for household support and sales, 800.848.2649. Luckily, I’d purchased my Vitamix directly from Vitamix, so it was already registered. If you have a Vitamix purchased from somewhere else, I would suggest you register yours. I’m not sure what the process is if you don’t have yours registered. For me, they were able to look me up very quickly using a number printed on the base of my Vitamix blender.
Once the woman I spoke with at Vitamix had my information pulled up, she was able to email me a UPS shipping label so I could send my Vitamix in for repairs. Should you ever have to send your Vitamix in for repairs not covered under the warranty, the woman I spoke with informed me that the charge is $158. As of right now, I’m extremely sad that I don’t have my Vitamix. Apparently, it will be 3 weeks from the time they receive my Vitamix before I will have it back.
I’ll give an update once I receive my Vitamix back from the Vitamix repair doctors. As much as I love my Vitamix, and as much as I use it, I really wasn’t aware of the warranty process. I think it’s good to share the process so other Vitamix owners or future owners (as I still LOVE mine) can be aware of the process.